Contact
Talk to the team.
Financing a treatment, or bringing Hazel to your clinic’s checkout. Pick a topic and we’ll take it from there.
Before you write
Get to the right answer faster.
Some of the most common questions already have a written answer. If yours is one of them, these are quicker than waiting on a reply.
What to include
The more you tell us up front, the less back-and-forth it takes.
- Financing a treatment? Tell us the treatment you’re planning, the clinic, and roughly what it costs.
- A clinic or hospital? Tell us your name, where you are, and which treatments patients most often put off.
- Either way, mention the emirate you’re in so we can point you to the right person.
Financing is provided by Mashreq, a licensed UAE bank, and you repay Mashreq directly. Plans run from AED 10,000 to AED 150,000 over 2 to 48 months, subject to approval.
Already answered
Written up in full, and quicker than a reply.
- How Hazel works, end to end
- What a credit decision involves
- Fees, eligibility, and who provides the financing
- What you can finance, and typical UAE costs
- Questions from clinic front desks
Already using Hazel
If you have a plan running, your account is the fastest route.
- To check a balance or a payment date, sign in to your Hazel account.
- Clinic teams raising a case or checking a payout can use the merchant dashboard.
- For anything else, email support@hazelpay.ai.
Newsletter
Know before you need it.
New treatment categories, partner clinics, and plain guides to financing care in the UAE. About once a month, no noise.