Answers for your clinic.

Hazel lets your clinic offer patients flexible financing at the point of care. Patients apply in minutes at your reception, Mashreq approves automatically, and your clinic is paid the full amount immediately, with no credit or collection risk.

Complete the short online registration form with your clinic and contact details. It takes about five minutes, and we'll get back to you as soon as possible.

A Hazel team member gets you set up quickly once you register. Most clinics are ready to offer Hazel to patients shortly after.

All of them: dental, aesthetics, fertility, vision, wellness, orthopedics, dermatology, general surgery and more.

No strict minimum applies. Clinics of all sizes use Hazel; our team will discuss what works best for your practice during onboarding.

Immediately upon patient approval. The full treatment amount is transferred directly to your clinic. You never wait on the patient's repayment schedule.

Mashreq, a licensed UAE bank, is the lender and pays your clinic directly. Hazel is the platform that makes the experience fast and simple at the point of care.

If a patient isn't approved, no plan is created and nothing changes for your clinic. The patient is informed right away and can explore other options.

Nothing changes for you. Any missed repayment is entirely between the patient and Mashreq. Your clinic has already been paid in full and carries no risk.

There's no arrangement or processing fee to use Hazel. Any commercial terms are agreed during onboarding based on your specialty and volume, and explained transparently before you commit.

Either works. A patient can apply from their own phone, at your reception or while they wait.

No. The application runs in any modern browser on a device you already have: no install, no integration, no new hardware.

Your front-desk team simply offers Hazel as a payment option alongside the treatment estimate. We provide a short briefing during onboarding, with no technical training needed.

Yes. Your clinic dashboard shows every active patient plan, its approval status and the associated payout in real time.

Cancellations are handled case by case with our support team. Because Mashreq is the lender, we'll guide you and the patient through the correct process.

Hazel works as a standalone application that needs no integration to get started. Where deeper integration is useful, our team can discuss options during onboarding.

A device with a modern web browser and an internet connection. That's all your reception needs to start offering Hazel.

Yes. Multi-location groups can offer Hazel across all sites, with dashboard visibility for each location.

Your dashboard shows each payout against the related approval, making month-end reconciliation straightforward.

Hazel operates in the UAE, and the financing is provided by Mashreq, a bank licensed and regulated by the Central Bank of the UAE.

The lending is provided by Mashreq, a regulated bank overseen by the Central Bank of the UAE, the country's banking regulator.

Typically a valid UAE trade licence and basic clinic and contact details. Our team confirms exactly what's needed during onboarding.

Customer data is handled with bank-grade security and in line with UAE data-protection requirements, and is used only to assess and manage financing.