For clinics & hospitals
The Case-Acceptance Playbook
Most treatment plans that stall don’t fail on the medicine — they fail on the number. This is the front-desk playbook for turning 10K+ quotes into booked, paid cases with financing, without pressure and without turning your clinic into a lender.
The moment that decides it
Introduce the monthly option before the quote lands.
“Let me think about it” is usually a pricing objection in polite clothes. By the time a patient says it, the moment has passed. The fix is a habit, not a pitch: for every plan above 10K, name the monthly option in the same breath as the total — every time, for every patient, so it never reads as a judgment about who can afford what.
Front-desk scripts
Three lines your reception team can use.
Say them the same way every time. They keep the conversation going while the clinic is paid in full, upfront.
Introducing the plan
“Your treatment comes to 28K. You can settle it in full, or split it into clear monthly payments — most patients find that easier to plan around. Would you like me to show you the monthly option?”
When they say “let me think about it”
“Of course. Would it help to see what the monthly plan looks like before you go? It takes up to 2 minutes, there’s nothing to pay to check, and it’s completely without obligation.”
The reassurance
“The plan is with our Lending Partner, a licensed UAE bank, not with us — and there’s nothing to pay today to see if you’re approved. The decision comes back in minutes, right here at the desk.”
Handling the three objections
What to say when a case starts to stall.
“It’s too expensive.”
Move the conversation from the lump sum to the monthly figure. A 30K plan over 24 months is a very different decision from 30K today — same treatment, a number the patient can actually plan around.
“Let me think about it.”
Offer the eligibility check now, while they’re still with you. It takes up to 2 minutes. Enthusiasm decays the moment a patient walks out — many who leave to “think” don’t come back.
“I’ll ask my bank.”
A personal loan means a branch visit, paperwork, and days of waiting. Point-of-care financing decides in minutes with an Emirates ID — no reason to leave and lose the moment.
The 60-second checklist
Run this on every plan above 10K.
- 1Name the monthly option alongside the total — before the patient reacts to the number.
- 2Show the monthly figure, the term, and the fees — all upfront.
- 3Offer the eligibility check there and then — it takes up to 2 minutes and costs nothing.
- 4Reassure on risk: the plan sits with our Lending Partner, a licensed UAE bank; the clinic is paid in full upfront.
- 5Book the next step before they leave — the follow-up, the deposit, or the treatment date.
Get the playbook
Email me the Case-Acceptance Playbook
We’ll send a copy you can keep at the front desk, and our team will help you run it for your specialty.
No obligation — we’ll never share your details.
The bottom line
The plan makes the number payable.
The clinics that convert high-ticket plans aren’t the ones with the best pitch — they’re the ones that make paying easy at the exact moment the patient decides. With Hazel, provided by Cashew, the patient splits the cost into monthly payments and your clinic is paid in full upfront — usually the same day.